Frequently Asked Questions

What Payment methods are available?
We offer several payment options to make it easier for our customers to buy our products: 

  • Credit cards:
    • American Express
    • MasterCard
    • Visa
    • Diners Club International
    • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Amazon Payments
  • Shopify Pay

Where do you ship?
We ship to the US and most European & South American countries.
Standard Shipping is free for orders above $100.

How long will it take for my purchase to arrive?
Depending on the specific items you've ordered, production time takes anywhere from couple of days to up to three weeks. Items than shipped directly from the artisans’ workshops who are located in the US, Europe and Israel. US Domestic standard shipping takes 2-4 days, and international standard shipping takes 4-14 days.
We always use shipping services that offer tracking.

What’s your return and exchange policy?
Your satisfaction and shopping experience are very important to us. If for any reason you're not completely happy with your purchase we will be happy to rectify the problem or refund your purchase in full. 

To be eligible for return, items must be:

  • Sent back to us within 3 days of receipt 
  • Unworn and in their original condition
  • Have a valid RMA
  • Sent back using the original package they were delivered in

The customer is responsible for all shipping and handling charges, and we encourage the use of shipping services that offer tracking information and insurance. 

How do I take care of my jewelry?
Here's an article we prepared to help you take care of your handmade jewelry.

How do we contact you?
Simply fill out this form if and we'll get back to you within 24 to 48 hours.

Do you offer gift wrapping services?
Yes. Any item is shipped in a nice looking gift wrap.

Do you do wholesale?
Yes, we offer dealership and wholesale, fill out this form if you're interested and we'll get back to you as soon as we can. 

How do I figure out my ring size?
Here's a simple guide on how you can find out your ring size at home:Ring size chart
Which length of necklace should I buy?
Here's a simple guide on how you can find out the necklace that’s best for you:
Necklace size chart

Will my product look exactly the same as the photo?
Handmade items often slightly differ from one another. We work with professional artisans who master their craft, however each item is unique and maybe slightly different than the one shown. 

How to write a review on your product?
To write a review, simply visit the product page on our website scroll down to the bottom where you'll find a "Write a review" button.

Is it safe to use my credit card on your site?
We use the payment engine of Shopify, a world leader in ecommerce. Blue Hill Jewelry never has any access to your credit card/payment method information.  Our website uses the latest Secure Socket Layer (SSL) Technology from Shopify to provide you with the most secure and convenient online shopping experience possible.